GSM Unlock USA - Direct Source Wholesale

TERMS & CONDITIONS OF OUR SERVICES

# GSMUNLOCKUSA.COM TERMS OF SALE AND SERVICE

These Terms of Sale and Service govern all orders placed through GSMUNLOCKUSA.COM. By submitting an order, you confirm that you have read, understood, and agreed to these terms.

We are committed to providing clear and transparent information about our services. Please review the terms carefully before placing an order. If you are unsure about any service requirement, eligibility condition, or order information, please contact us before submitting your order.

## 1. SERVICES AND INTENDED USERS

GSMUNLOCKUSA.COM provides mobile device unlocking, checking, cleaning, verification, and other related services.

Our platform is primarily designed for professional and commercial users, including:

* Mobile phone retailers and resellers
* Wholesale customers
* Mobile phone repair shops and service centers
* Online unlocking service providers
* Website owners and other businesses that regularly require mobile device services

If you are an individual customer with only one personal device, we strongly recommend that you carefully review the service description, requirements, processing time, limitations, and refund policy before placing an order.

Our services are generally intended for users who understand the nature of third-party mobile device processing and the importance of selecting the correct service.

Each service may have its own eligibility requirements, supported devices or networks, processing time, instructions, limitations, and conditions. These details are displayed in the service description and form part of the terms of your order.

Customers are responsible for selecting the appropriate service for their device. GSMUNLOCKUSA.COM does not guarantee that every device will qualify for every service.

Only eligible devices can be successfully processed.

## 2. ORDER SUBMISSION

Please carefully verify all information before placing an order, including, where applicable:

* IMEI, IMEI2, MEID, Serial Number, or EID
* Brand and model
* Original carrier or network
* Device status
* Lock or blacklist status
* Any additional information required by the selected service

Once an order has been submitted and processing has started, it **cannot be canceled or modified**.

Cancellation is not available because the device was unlocked by another source, sold, lost, damaged, no longer needed, or because the customer submitted another order elsewhere.

Incorrect, incomplete, or inaccurate information submitted by the customer is not eligible for a refund.

If there is a dispute regarding the information originally submitted, GSMUNLOCKUSA.COM may request supporting evidence such as screenshots, photographs, videos, carrier information, or device information.

## 3. INVALID, INELIGIBLE, OR INTENTIONALLY INCORRECT ORDERS

Customers are responsible for confirming that their device and submitted information meet the requirements of the selected service before placing an order.

Orders may be **charged in full** if the customer submits a device that is incorrect, ineligible, or incompatible with the selected service, including but not limited to:

* Incorrect carrier or network
* Incorrect brand or model
* A device that is already unlocked
* A device that is already clean when a cleaning service is ordered
* A device with hardware failure or physical damage that prevents the service from being completed
* A device with a status not supported by the selected service
* Incorrect IMEI, MEID, Serial Number, EID, or other required information
* A device that does not meet the eligibility requirements clearly stated in the service description
* An order intentionally submitted with false, misleading, or incompatible information

GSMUNLOCKUSA.COM uses automated processing systems, and many orders are automatically transmitted to our suppliers or service sources shortly after submission.

Once an order has entered processing, we may incur charges from the corresponding supplier or source regardless of whether the customer's device was actually eligible for the selected service.

For this reason, GSMUNLOCKUSA.COM is not responsible for losses resulting from incorrectly or intentionally submitted orders, and such orders may be **charged at the full service price without refund or credit**.

Customers should contact us before ordering if they are uncertain about the carrier, model, device status, or eligibility requirements.

## 4. PROCESSING AND DELIVERY TIME

Processing times shown on our website are estimates based on normal business conditions and are not guaranteed completion deadlines.

Unless otherwise stated, estimated processing times are calculated in **business days**.

Some services may continue processing during weekends or holidays, but weekend or holiday processing should not be assumed unless specifically stated in the service description.

Delays may occur because of supplier processing, carrier systems, manufacturer systems, server maintenance, verification requirements, unusually high order volume, holidays, or other circumstances outside our direct control.

An order that takes longer than the estimated processing time is not automatically considered unsuccessful and does not automatically qualify for cancellation or refund.

Customers must allow reasonable time for the selected service to complete.

## 5. DELIVERY OF RESULTS

Digital service results are normally delivered through your GSMUNLOCKUSA.COM account and/or to the email address associated with your order or account.

Physical products, where applicable, will be delivered to the confirmed shipping address supplied by the customer.

Customers are responsible for ensuring that their contact information and delivery information are accurate.

## 6. UNLOCK GUARANTEE

Where a service specifically includes an unlock guarantee, the guarantee applies only when all service requirements have been met.

This may include, but is not limited to:

* The IMEI, MEID, Serial Number, EID, and other submitted information being correct
* The correct carrier or network being selected
* The device meeting the eligibility requirements of the selected service
* The customer following all provided instructions
* The device not being reported lost, stolen, blacklisted, blocked, or otherwise restricted unless the selected service specifically supports that condition
* The device not having previous modifications or unsuccessful unlock attempts that interfere with the service
* No hardware, software, account, financial, security, or carrier restriction preventing completion

A successful unlock applies to the device status at the time the service is completed.

We cannot guarantee that a device will remain unlocked if it is later reported lost or stolen, blacklisted, involved in fraud, subject to unpaid financial obligations, restricted by a carrier, modified improperly, or used in violation of carrier, manufacturer, or legal requirements.

## 7. VERIFICATION AND VERIFICATION PERIOD

If a customer believes that a completed result is incorrect, incomplete, or unsuccessful, the order may be submitted for verification when the applicable service allows verification.

For reliability, consistency, and accuracy, **GSMUNLOCKUSA.COM does not accept third-party reports, external checking results, or reports generated outside our system as valid verification evidence**.

Any report, status check, carrier check, blacklist check, device-status check, or similar checking result used as part of a verification request must be obtained through the applicable checking service available on the **GSMUNLOCKUSA.COM platform**, unless we specifically instruct the customer otherwise.

This requirement is necessary because third-party systems may use different databases, data sources, update schedules, terminology, or reporting methods, and we cannot independently confirm the accuracy or authenticity of external results.

Reports or checking results obtained from another website, supplier, application, carrier-checking provider, reseller, or other third party will therefore not be accepted as proof that a GSMUNLOCKUSA.COM service result is incorrect.

Where verification requires a new checking report, the customer is responsible for obtaining the required report through GSMUNLOCKUSA.COM and providing any additional evidence requested by our support team.

Unless otherwise specifically stated in the individual service description, a verification request must be submitted **within 5 days from the date the service result is completed or delivered**.

Verification requests submitted after this period may be declined.

Certain services may have a shorter, longer, or otherwise different verification period. Where a specific verification period or procedure is stated in the service description, the **service-specific verification terms will take precedence** over the standard 5-day period.

Customers are responsible for reviewing and testing the result promptly after completion.

Submitting a verification request does not automatically mean that the order qualifies for refund or credit. The request must first be reviewed and confirmed according to the applicable service terms and verification requirements.

## 8. USE OF SERVICE AND CUSTOMER RESPONSIBILITY

Customers use our services at their own discretion and responsibility.

GSMUNLOCKUSA.COM is not responsible for damage, loss of data, software problems, hardware problems, account restrictions, carrier restrictions, warranty issues, or other consequences resulting from actions performed on the device by the customer or a third party after the service result has been delivered.

Customers should back up important data before performing any reset, restore, firmware update, software modification, or unlocking procedure.

Full payment is required before an order can be processed unless otherwise specifically agreed.

## 9. SERVICE-SPECIFIC TERMS

Some services have additional rules or requirements stated in their service descriptions.

These service-specific terms are part of this agreement and must be followed.

If a service description contains eligibility requirements, exclusions, special refund conditions, required information, verification procedures, or verification deadlines, those conditions apply specifically to that service.

Where a service-specific term differs from a general term contained in these Terms of Sale and Service, the service-specific requirement will apply to that particular order.

Customers should not place an order if their device does not meet the stated requirements.

## 10. ACCEPTABLE USE AND CUSTOMER CONDUCT

GSMUNLOCKUSA.COM is committed to maintaining a professional and respectful environment for both customers and our support team.

The following conduct is not permitted:

* Repeated or intentional spam through support tickets, email, chat, or other communication channels
* Repeatedly sending the same message after the matter has already been acknowledged or is being reviewed
* Threats, intimidation, harassment, or abusive behavior
* Offensive, insulting, discriminatory, or excessively hostile communication
* Attempts to pressure, threaten, or manipulate staff into violating our service policies
* Fraudulent activity, abuse of the ordering system, payment abuse, or intentional misuse of our services
* Deliberately submitting false information, misleading claims, fabricated evidence, or fraudulent refund requests
* Any conduct that significantly disrupts our systems, services, staff, suppliers, or other customers

We understand that service delays or order issues can be frustrating, and customers are always welcome to contact us professionally regarding legitimate concerns.

However, abusive, threatening, fraudulent, or persistently disruptive conduct will not be tolerated.

GSMUNLOCKUSA.COM reserves the right to restrict, suspend, or permanently terminate an account when such conduct occurs.

In serious cases, including threats, fraud, harassment, repeated abuse, or intentional disruption of our services, an account may be **permanently blocked without prior warning**.

Suspension or termination of an account does not automatically cancel orders that are already processing or remove any outstanding payment obligations.

## 11. FORCE MAJEURE AND THIRD-PARTY SYSTEMS

GSMUNLOCKUSA.COM will not be held responsible for delays, interruptions, or failure to perform caused by circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

* Carrier or manufacturer system outages
* Supplier or third-party service interruptions
* Server or network failures
* Internet or communication outages
* Maintenance or technical problems
* Government actions or regulatory changes
* War, civil unrest, natural disasters, or Acts of God
* Holidays or unexpected business closures
* Other events outside our reasonable control

Processing will resume when reasonably possible.

## 12. PRICES AND PAYMENT

The price displayed when an order is submitted is the price applicable to that order unless an obvious technical or pricing error has occurred.

Payment must be completed before processing begins unless otherwise agreed.

Available payment methods may include credit or debit cards, cryptocurrency, PayPal, bank transfer, and other payment methods displayed on our website.

Payment method availability may vary by country, account type, and service.

## 13. CANCELLATION POLICY

Orders cannot be canceled once processing has started.

This includes situations where:

* The customer no longer needs the service
* The device has already been unlocked elsewhere
* The customer submitted the same device to another provider
* The device was sold, lost, damaged, or replaced
* The estimated processing time has not yet expired
* The order is delayed but is still actively processing
* The wrong carrier, model, status, or service was submitted by the customer

Customers should therefore carefully review the service requirements before submitting an order.

## 14. REFUND POLICY

Refunds are available only when GSMUNLOCKUSA.COM confirms that the purchased service could not be successfully provided and the order otherwise qualifies under the applicable service terms.

Refunds are **not available** when:

* Incorrect information was submitted
* The wrong service was selected
* The wrong carrier or network was selected
* The wrong brand or model was submitted
* The device was already unlocked or already in the status requested by the purchased service
* The device has hardware, software, account, or physical problems unrelated to our service
* The device does not meet the service requirements
* Processing has started and the customer requests cancellation
* The customer no longer needs the service
* The device was processed or unlocked through another provider
* The customer does not provide requested verification or evidence
* The customer does not follow the required instructions
* The service result is correct but the device has another unrelated problem or restriction
* The customer intentionally submitted false, misleading, or incompatible information
* A verification request is submitted outside the applicable verification period
* The customer relies only on a third-party or external report that is not accepted under our verification policy

Because many orders are automatically transmitted to third-party suppliers or sources, GSMUNLOCKUSA.COM may still be charged for an order even when the information supplied by the customer is incorrect or the device is not eligible.

Such orders may therefore be charged in full and may not qualify for refund or account credit.

When verification is required, we may request photographs, screenshots, videos, device information, carrier information, or other reasonable evidence.

Where a checking or status report is required for verification, the report must be obtained through GSMUNLOCKUSA.COM unless our support team specifically authorizes another verification method.

In certain cases, additional verification of the physical device may also be required.

Approved refunds are normally issued as **account credit for future services rather than a reversal of the original payment**, unless otherwise required by applicable law or specifically agreed by GSMUNLOCKUSA.COM.

## 15. ACCOUNT CREDIT

Credits held in a GSMUNLOCKUSA.COM account are intended exclusively for purchasing eligible services available through our platform.

Unless otherwise specifically stated or required by applicable law:

* Account credits **do not expire**
* Account credits may only be used toward eligible GSMUNLOCKUSA.COM services
* Account credits are non-transferable
* Account credits cannot be redeemed or exchanged for cash
* Account credits cannot be withdrawn
* Account credits cannot be refunded back to the original payment method

Once funds have been converted into account credit, they remain available for future eligible services but are not refundable as cash.

Customers should therefore add or maintain account credit only when they intend to use GSMUNLOCKUSA.COM services.

## 16. ACCEPTANCE OF TERMS

By clicking **Place Order**, submitting an API order, or otherwise purchasing a service through GSMUNLOCKUSA.COM, you acknowledge that you have:

* Reviewed the selected service description
* Confirmed that the submitted information is correct
* Confirmed that your device meets the applicable service requirements
* Understood the estimated processing time
* Understood that incorrectly submitted or ineligible orders may be charged in full
* Understood the applicable verification requirements and verification period
* Understood that third-party reports may not be accepted as verification evidence
* Understood the cancellation and refund policies
* Understood that account credits are intended for services only, do not expire, and are not redeemable for cash
* Agreed to comply with our acceptable-use and customer-conduct requirements
* Agreed to these Terms of Sale and Service

If you do not agree with these terms, please do not submit an order.

## 17. CONTACT US

If you have questions about a service, eligibility requirement, carrier, device status, order status, verification requirement, or refund policy, please contact GSMUNLOCKUSA.COM before placing an order whenever possible.

Our support team will be happy to clarify the applicable requirements and conditions.